Customer policies
Our policies
Thank you for considering Cleaning A Vision! These policies help us keep every appointment organized, fair, and focused on great service.
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Booking & Estimates
Appointments are confirmed once the date, arrival window, service type, and scope of work have been agreed upon. Quotes are estimates based on the information provided and may change if the condition, size, or requested work differs from what was described. A written or message based confirmation will outline the agreed services.
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Deposits & Payments
If a deposit is requested, it must be paid by the stated due date to secure the appointment; any deposit amount and whether it is refundable will be explained before payment. The remaining balance is due on the day service is completed unless another arrangement is agreed to in writing. Additional work or approved add ons may cost extra.
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Cancellations & Rescheduling
Please give at least 24 hours’ notice when cancelling or rescheduling. Late cancellations, repeated rescheduling, or missed appointments may result in a fee or loss of a deposit if that condition was disclosed before booking. If Cleaning A Vision must reschedule, we will contact you as soon as possible to arrange another time.
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Access to the Property
Customers must provide safe, timely access to the property and share any entry instructions before the appointment. Please secure pets and make sure the work areas are accessible. If we cannot enter or safely begin because access has not been arranged, the appointment may need to be rescheduled and a disclosed trip or cancellation fee may apply.
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Cleaning Scope & Extra Services
Only the tasks included in the confirmed quote are included in the service. Inside appliances, interior windows, heavy organization, excessive buildup, hazardous materials, and other special requests are not included unless specifically agreed upon. Please request add ons before the appointment so time and pricing can be confirmed.
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Home Condition & Safety
Please let us know about heavy buildup, mold, pests, bodily fluids, construction debris, fragile items, or other conditions that may affect safety, time, or supplies. We may decline or stop work that presents an unsafe condition or requires specialized equipment or licensed remediation. Customers should secure valuables and communicate special care instructions in advance.
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Supplies & Equipment
Cleaning A Vision generally brings its own standard cleaning supplies and equipment. Please tell us in advance about allergies, sensitivities, delicate surfaces, or products that must not be used. Specialty products or equipment may require an additional charge, which will be discussed before use.
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Move In / Move Out & Post Construction
These services can vary significantly depending on property size, debris, dust, and condition. The quote is based on the details shared before booking. Excessive debris, unsafe conditions, or work beyond the agreed scope may require a revised quote or a separate appointment. Construction waste removal and hazardous material cleanup are excluded unless explicitly agreed.
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Customer Satisfaction
Please inspect the completed work and contact us within 24 hours if an agreed upon area was missed. We will review the concern and, where appropriate, arrange a reasonable touch up of the original scope. This does not cover new requests, normal wear, preexisting damage, or conditions outside the agreed service.
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Delays & Unforeseen Circumstances
Arrival times are estimates and may be affected by traffic, weather, earlier appointments, or unexpected conditions. We will communicate significant delays as soon as practical. If the property condition requires substantially more time than estimated, we will discuss options and any price adjustment before continuing.
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Respectful Service
We aim to provide a professional, respectful experience. Customers are expected to provide a safe and respectful environment. Cleaning A Vision reserves the right to decline or discontinue service in the event of harassment, unsafe conditions, or requests outside the agreed scope.
Questions or booking inquiries?
Phone: 412 499 4230 Email: avisionevents23@gmail.com
By booking a service, the customer acknowledges these policies and any appointment specific terms confirmed in writing. Please ask questions before the appointment if anything is unclear.